Petivo
Petivo invites you to dress counsciously. Choose Organic and FairTrade Clothing for Your Peace of Mind.
Our Policies
Product Guarantee and Information
Order Information
Shipping
International Shippments
Customs
Returns
Privacy
Security
Limitation of Liability
Product Guarantee
Petivo guarantees the following: all apparel (unless otherwise
posted, it may be FairTrade Cotton only) is made of 100% organic
cotton or other organically grown fibers, all
labor
was
performed according to fair trade criteria, all goods against
defects as a result of our workmanship. If any inconsistencies
are present they are due to the fact that each piece of clothing
is produced and finished by human hand. Here is a chart with US
and Metric SIZES Some natural dyes may produce colors that are a bit different
than on your computer's screen. We cannot be responsible for
damage occurring during shipping, please contact shipping agent.
Online
Ordering
(24 hours a day, 7 days a week): Ordering online is safe, easy
and convenient. Once you have decided upon a product or products,
simply click on the "buy now" button. When you are done
shopping, fill out all billing and shipping information and then
submit your form. Petivo accepts Visa, MasterCard, Discover, American Express, Diners Club, JCB and debit cards with the Visa and MasterCard logo
Shipping Methods and Costs
Our standard shipping method is via USPS ground but we also ship
with DHL, FedEx and UPS.
Shipping & Handling charges will automatically be added to
your total at check out. International customers please refer to "International Shipments" for details.
To International Customers
If you wish to make a purchase, simply email
your desire to order and the items you would like. Because of
increased cost with International shipments, we will figure the shipping costs
and inform you of the total cost, we will wait for your confirmation
and at that time you can either order on our secure online store
or we can get payment information by telephone. We apologize
for any inconvenience
Customs, Duty and Import Tax
Petivo cannot be responsible for any customs or duty charges
on international shipments. Charges (if any) are determined by
customs officials once the shipment has arrived in the country
it is being shipped to. If you have questions or concerns about
customs, please contact customs within your country to inquire
as to regulations and costs.
Return Policy
We want you to be happy with each and every purchase.
All claims must be made within 9 days of the
date of invoice, you may return any item you
purchased
from Petivo for a full refund of applicable charges less shipping
and handling costs. A proper return authorization
number must be obtained from Petivo. Unauthorized
returns will not be accepted and will be refused
and returned to the customer at the customer’s
expense. Any and all goods shipped back to
Petivo without proper RA information will
automatically become property of Petivo
*Items are in original new condition with all materials, paperwork,
and accessories intact. Goods that have not been tried on, worn,
altered, dyed, stained, washed or processed in any way can not
be considered for return
*Items that are abused, broken, used, washed or damaged may not
be returned. Please note that shipping charges are not refundable.
Please inspect goods upon delivery. Any damaged or missing items
should be reported to Petivo immediately. All goods held by
the customer for more than 30 days can not be returned. If you
attempt to return an item after the 30 days has expired, please
note that we may refuse to accept the package from the carrier,
and/or may charge a restocking fee of up to 50% at our discretion.
How to Return an Item
First
notify us by e-mail return(at)petivo(dot)com
of your intention to return item. Include name, order number,
order details.
Return shipping is the responsibility or the buyer, for your protection
we advise that you include insurance for the value of the item
returned and a tracking number. We must be able to track your
return in case of loss, we do not refund you for lost packages due to returns.
Please send returns to:
Customer Service
Petivo
Po Box 957
Mt.Shasta, CA 96067
We will notify you via email of your refund once we have received and processed the returned item. We sincerely want you to be happy with the items you purchase at Petivo each and every time. If you have any problems with your order, please don't hesitate to contact us.
Issuance of Credit:
If you purchased by credit card, your card will be credited for
the full applicable amount within 10 business days after
we have received your returned merchandise less shipping
expenses. If you paid by check or money order,
you will receive a check from Petivo for the full applicable
amount of the return by mail approximately 1-2 weeks after
the
returned product has been received.
Privacy Policy
Petivo has a very simple, yet serious privacy policy; we will never sell trade, rent,
exchange or otherwise share your personal information with any
other company. Petivo collects the following information from
customers that order from our site: name, shipping address, billing
address, e-mail address, telephone number and credit card information.
Changes
to This Privacy Policy
If this Privacy Policy changes, the revised policy will be posted
on this site. This Privacy Policy was last updated on 26 June,
2007.
Security
Shopping at Petivo is Safe. We use SSL encryption.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT PETIVO SHALL NOT BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL
OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES
FOR
LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES
(EVEN IF PETIVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE
THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS
AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION
OR SERVICES
PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED
INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS
TO
OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS
OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY
OTHER MATTER
RELATING TO THE SERVICE.
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